Unsolved Licence problem : 'Required platform doesn't exist'.
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I moved my installation back from an iSCSI on my NAS drive to a normal SD card in my Raspberry Pi.
Then I tried to reactivate my licenses but without success. Even requesting a DEMO license wasn't working.
I always got the message 'Required platform doesn't exist'
What could be the reason for this? Missed something during the new installation?
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Hi Kris,
sorry to hear that you are struggling with our licensing mechanism. Please, can you share you new Site ID?
Kind Regards,
Tomas -
@cechurat
This morning I reinstalled a new Rexcore but this time without using Berryboot.
And now I got my original site ID again and thus I was able to get everything up and running again.
The previous installation was done with Berryboot to be able to use iSCSI and I planned to keep using it because it makes it easy to swap to a different OS or making backups.FYI : this is the site ID from the failing installation :
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@scoobsalamander Hi Kris,
Thank you for your comprehensive report - it is certainly a bug. I handed over all the information to our developers to fix it.
Cheers,
Tomas -
Hi,
you installed 64bit version of Linux and the licensing mechanism can't handle your RPi model correctly yet. It would be very helpful for us if you could send us output from commands "uname -a" and "cat /proc/cpuinfo". Thank you. -
@rpisl said in Licence problem : 'Required platform doesn't exist'.:
Hi,
you installed 64bit version of Linux and the licensing mechanism can't handle your RPi model correctly yet. It would be very helpful for us if you could send us output from commands "uname -a" and "cat /proc/cpuinfo". Thank you.
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We added corresponding models to our detection algorithm. It will be included in the next version 2.50.11. Thank you for the report.
