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    License error

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    • M
      MikeyH
      last edited by

      Hi All,

      Any reason I have suddenly started to get this error
      330fec32-83ec-4e73-85cf-b5131f480b6c-image.png
      41142f06-bb61-4d03-a95f-aa3145fb69b8-image.png

      I have all the licenses required, this monarco has been running fine and today suddenly it's not once a new version of the algorithum was uploaded. These are the licenses on the monarco.
      f31d5399-d298-489c-b894-3096dc09daed-image.png

      this is the complirer log
      8539abaa-8d8f-4123-9e42-53327f56d52a-image.png

      Any ideas?

      Cheers,
      Mike

      J 1 Reply Last reply Reply Quote 0
      • J
        Jan Reitinger @MikeyH
        last edited by Jan Reitinger

        Hi @MikeyH ,

        The error "Configuration requires higher license than available on the target device" is caused by having an old license version with the new REXYGEN.

        This error does not prevent the algorithm from running – your System Log confirms it started successfully.

        The real issue is the Modbus communication failure with your slave device. Could anything have changed on the slave device side recently?

        Cheers,
        Jan

        M 1 Reply Last reply Reply Quote 0
        • M
          MikeyH @Jan Reitinger
          last edited by

          @Jan-Reitinger Hi Jan,

          Thanks for clearign that up.

          I'm not sure what happened with the slave device, it hasn't been changed at all, a mystery! If I find the issue I'll le you know.

          Cheers,
          Mike

          1 Reply Last reply Reply Quote 0
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